Shipping policy

Shipping Policy – Zap Wrap

Last updated: July 24, 2026

Thank you for choosing Zap Wrap. This policy outlines our shipping procedures and commitments to ensure a transparent and reliable delivery experience.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) following payment confirmation. During promotional periods or peak seasons, processing times may be extended — we kindly ask for your understanding.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

2. Shipping Methods & Delivery Timeframes

We offer international shipping through our network of trusted logistics partners. Estimated delivery times vary by destination:.

3. Order Tracking

A tracking number will be provided via email once your order ships. Please allow 24–48 hours for the tracking status to reflect in the carrier's system.

If you do not receive tracking information within the expected timeframe, please contact our support team at support@zapwrap.com.

4. International Customs & Duties

Orders shipped internationally may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the purchaser. Zap Wrap has no control over these fees and cannot predict their amount.

Customs processing may affect delivery timelines. We recommend contacting your local customs office for further information prior to placing an order.

5. Damaged, Lost, or Stolen Packages

Damaged in Transit: Should your package arrive in damaged condition, please document the damage with photographs and contact us at support@zapwrap.com within 48 hours of delivery. We will review the matter and work toward a resolution.

Lost or Stolen Packages: Zap Wrap is not liable for packages marked as delivered by the carrier but not received by the customer. In such cases, please contact the carrier directly to initiate an investigation.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at the time of purchase. Zap Wrap cannot be held liable for orders delivered to an incorrect address due to customer error.

If you realize you have entered incorrect information, please contact us immediately. We will make every effort to correct the address before the order is dispatched; however, we cannot guarantee changes once processing has begun.